FAQs
1. Is travel insurance included in the package?
Travel insurance is mandatory for all travelers and must be purchased at the time of booking. The insurance must cover medical emergencies, repatriation, cancellation, liability, and loss of luggage. You must provide your insurance details on the first day of the trip. Without this, you will not be allowed to join the trip.
Please contact us if you'd like a quote for travel insurance or assistance in arranging it.
2. Are meals included in the package?
Meals vary depending on the type of package. Some packages include all meals (breakfast, lunch, and dinner), while others may only include breakfast. You will find specific meal details in your final itinerary.
3. Are airport transfers included?
Airport transfers are generally included in most packages, but this can vary. In some cases, they may not be included, and you will need to arrange them separately. Please check your final itinerary for specific details regarding transfers. If transfers are not included and you'd like to book them, feel free to contact us, and we can assist in making the arrangements.
4. Does the package include guided tours or activities?
Many of our tours include guided services for sightseeing or adventure activities. Specific tours and excursions included in the package will be clearly outlined in the final itinerary provided upon booking confirmation.
5. Are transportation costs included?
Transportation between destinations, such as buses, trains, or domestic flights, is often included. However, international flights are not included in the package price. If you need assistance with booking flights, please contact us directly for a quote.
6. Are gratuities included?
Gratuities or tips for services like tour guides, drivers, or hotel staff are not included and are typically left to the discretion of the traveler. These are usually paid directly to the service providers.
7. Are optional excursions or activities included?
Optional excursions, special activities (such as private tours or spa treatments), or any additional sightseeing experiences are not included in the package price. These can be added at an extra cost and are available for booking at your discretion.
8. Are personal expenses covered?
Personal expenses, including souvenirs, shopping, or meals outside of those included in the itinerary, are not covered by the package. Travelers should budget for these additional costs during their trip.
9. Are visa and passport fees included?
Visa and passport fees are the responsibility of the traveler. Ensure your passport is valid for at least six months beyond your planned return date and that you have obtained any necessary visas for your destination. These costs are not included in the package.
10. Is Wi-Fi included?
Wi-Fi is generally not included in most travel packages and may be available at an additional charge at some accommodations. It’s important to check with your hotel or service provider for Wi-Fi availability and any associated fees.
11. Are laundry services included?
Laundry services are typically not included in the package. You may need to pay for laundry or dry-cleaning services at your accommodation or use local laundromats.
12. Are international flights included?
International flights to and from your destination are not included in the package price. However, we can provide a quote for international flights upon request. Please contact us directly for flight options and pricing.
13. Are domestic flights included once at the destination?
Some domestic flights within the destination (for example, between cities or islands) may be included as part of your package. These will be clearly specified in your final itinerary.
14. Can I request specific room types or flight seating?
Requests for specific room types, bedding configurations, or flight seating preferences (e.g., window seat or premium class) are possible but are not guaranteed and may incur additional charges. You can make such requests at the time of booking.
15. Will I receive a detailed itinerary?
Yes, after your booking is confirmed, you will receive a detailed final itinerary that includes all aspects of your trip, such as accommodation, meals, activities, transport arrangements, and what is and isn't included. This document will be your primary reference for all trip details.
16. Are there any extra charges or hidden fees?
Any extra charges (such as optional activities, tips, or personal expenses) are not included in the package price. These will be clearly communicated in your final itinerary, so you’ll have full visibility of any additional costs you may incur during your trip.
17. What should I pack for the trip?
Packing requirements vary depending on your destination, the season, and the activities included in your trip. However, here are general recommendations:
Clothing:
Lightweight, breathable clothing for warm climates or layered clothing for cooler destinations.
Comfortable walking shoes, especially if you'll be doing sightseeing or adventure activities.
Swimwear if you plan to visit beaches, pools, or resorts.
A light jacket or sweater for cooler evenings or air-conditioned environments.
A formal outfit for any upscale dinners or events, if applicable.
Accessories:
Sunglasses and a sun hat for sun protection.
A backpack or daypack for daily excursions.
A reusable water bottle to stay hydrated.
A camera or phone with extra memory for photos.
Health and Safety:
Personal medications and toiletries (including prescription medications, if necessary).
Sunscreen, insect repellent, and hand sanitizer.
A first-aid kit with bandages, antiseptics, and any basic medical supplies.
Other Essentials:
A power adapter and charging cables for your electronics.
A travel lock for your luggage and secure storage.
Travel documents, including your passport, visa, and insurance details.
Specific packing lists may be provided in your final itinerary depending on the nature of your trip, such as if you'll be participating in activities like hiking, diving, or safaris.
18. Do I need vaccinations for the trip?
Vaccination requirements vary by destination. We recommend that you consult with your doctor or a travel clinic to ensure you are up-to-date on routine vaccinations (e.g., MMR, tetanus, diphtheria, polio) and to inquire about any additional vaccinations recommended or required for your specific destination. Some regions may require specific vaccines, such as Yellow Fever or Typhoid. Additionally, depending on where you're traveling, you may need malaria prophylaxis or other medications.
It's also a good idea to bring a copy of your vaccination records in case they are requested during travel. Please make sure to check with local health authorities and your doctor well in advance of your departure.
19. What is the lodging situation?
All accommodations are based on double occupancy. If you would prefer a private room or single occupancy, a supplement will be available at an additional cost. We recommend letting us know in advance, as availability for private rooms may be limited, especially during peak travel seasons.
20. Is your company LGBTQ+ friendly?
Yes! We are proud to work with suppliers and service providers who are inclusive and welcoming to all travelers, including the LGBTQ+ community. We strive to create a respectful and supportive environment for everyone. If you have any specific requests or concerns, feel free to reach out to us, and we'll ensure that your experience is comfortable and enjoyable.
21. Are there accommodations for travelers with disabilities?
We are committed to providing an inclusive experience for travelers with disabilities. Many of our suppliers offer accommodations and tours that are accessible to people with mobility challenges, though availability can vary depending on the destination. If you have specific mobility needs, please let us know at the time of booking so we can ensure the necessary arrangements are made. We will do our best to accommodate your needs and provide detailed information regarding accessibility for your trip.
22. What should I do if I have a complaint during the trip?
If you experience any issues or have concerns during your trip, we recommend that you speak directly with your tour guide or local representative as soon as possible. They will be your immediate point of contact and can often resolve any issues on the spot. If the matter is not resolved or you feel further assistance is needed, please send us an email at info@madexpeditions.com providing as much detail as possible about the situation. We take all feedback seriously and will work to address any concerns promptly.